integrateIT Sold to Markon Solutions, an Anser Advisory company

integrateIT is pleased to announce that it has been sold to Markon Solutions, an Anser Advisory Company.

A full press release can be found here: https://www.integrateit.net/2022/02/23/anser-advisorys-subsidiary-markon-solutions-acquires-integrateit/

If you are interested in listening to Geoff and I discuss the history of integrateIT, to include the good, the bad, and the in-between, along with why we made the decision to forge a strategic partnership with Markon, please give this podcast a listen: https://podcasts.apple.com/us/podcast/my-bizness/id1505598281?i=1000551938176

Advertisement

The Evolution of integrateIT

Three short months into 2018, I have already failed in my 2018 resolution of blogging with any sort of regularity.  Based on the current climate of the nation, pretty much anything you put into print will draw the irrational ire of at least 50 percent of the public.  Since 100 percent of my material is based on humor, sarcasm, and irony, it’s been tough for me to delve into most of my potential blogging topics.  For this blog, I thought it would be interesting to introduce Doug DeWan, a new member of integrateIT’s corporate hierarchy, in the form of a running email conversation.

Doug came to integrateIT in 2016, having worked previously at Oracle for approximately 9 years.  While integrateIT’s niche is in project and portfolio management, Doug brings a breath of experience in technical solutions, specializing in systems engineering, cloud computing, and database administration.  Doug is charged with building up the technical side of our businesses, expanding the company into a full IT solutions company.  He is also responsible for writing a corporate blog on a quarterly basis, for no other reason than it keeps Geoff and I from having to write so many.

In the words of a certain 2018 Rock and Roll Hall of Famer, and my new best friend since we met February (and I can’t get through a blog without at least one reference), I won’t bore us, I’ll get to the chorus.

David:  Doug, coming from a huge technical firm, what interested you in taking the leap of faith to join integrateIT?

Doug:  Thanks for the introduction. Since you asked, you’ll get my normal no bullshit this is how it is answer.  First off, I’ve never really intended to be part of a massive IT conglomerate that routinely draws the ire of all of the free world’s business and technical community. I’ve also worked at Raytheon for a number of years as well.  So how did I come to work for these large corporations?  Largely this has been through acquisitions.  Almost every job I’ve had as a professional has started with a small company.  I’ve been fortunate enough to find companies that have innovative products and services that make them attractive acquisition targets.  Unfortunately, I never find them early enough to cash in and retire once the purchase goes through (much to my wife’s chagrin).

So what is it about small companies that I like. I can give you the cliched answers of big fish in a little pond, and to some extent there is a lot to that comparison, but it’s so much more than that. The biggest thing about smaller companies is the many hats you can wear, if you are so inclined. For example, in a services company such as integrateIT I have responsibility for client delivery. I also get tapped on a regular basis for proposal activities. Then there is my normal passion of technology and infrastructure and helping out there as much as possible with ever increasing responsibilities. Basically, no matter what you’re hired to do, at IntegrateIT your job is what you want it to be, all you have to do is work for it.

While all of the above is certainly true at integrateIT, the thing that often get glossed over in the day to day activities, is the dedication of the core integrateIT team to meeting customer expectations, delivering the best possible service and customer experience, and the ability to quickly do what’s right to help the customer. It’s something that often gets lost in the large corporations never ending push for quarterly revenue. The value of, and to, the customer is almost always THE core value of any small business, and is certainly true at integrateIT.

Finally, what I didn’t appreciate at the time but have come to admire and really be proud of, is the dedication to community and charitable endeavors that our owner and founders, David and Geoff, display every day. From forming relationships with charitable organizations (Yellow Ribbons United, CureNFwithJack, Jason Beach Foundation, etc), to their generosity in the Employee Charitable Contribution program, and a number of other employee charity opportunities that don’t get the promotion they should, integrateIT is a responsible and valuable member of the community.

So in short, it wasn’t so much a leap of faith, as a confident step into a responsible corporate organization, that has the same values I believe in, and provides the professional challenges I was, and am still, looking for. I look forward to being with IntegrateIT for a long time.

David:  Thank you Douglas, the check is in the mail.  I’ll overlook the fact that you didn’t mention that I personally inspire you daily to be a better human being.

What you didn’t answer though, is why someone with your technical background chose to work for a company with a niche that is different from your own expertise. Cards on the table, integrateIT has always had difficulty recruiting software developers, engineers, etc. Maybe that is because my own technical expertise lies within opening the Reddit app or calling my wife to figure out how to turn off the four wheel drive in my car.  Do tell.

Doug:  Perhaps if you want the answer to specific questions, you should learn to ask the correct questions. Just like a typical customer, be REALLY vague on the requirements, then bitch at the person tasked to perform the impossible, reading your mind. Since we have some clarity into what you really are hoping to get an answer to, let me give it a shot. IntegrateIT now has the breadth of projects and experience to capture technically interesting projects. Additionally, the customers stated and actual embrace of 21^st century technology (Commercial Cloud Services (C2S) and GovCloud) provide the languishing government integrator technical enthusiast an opportunity to branch out into the almost parity commercial world of technology. We have a stable group of technology oriented projects, as well as the experience to aggressively capture new projects. Our customers are no longer satisfied with maintaining existing programs, but they want innovative cost effective solutions to hard business and technical problems.  With the experience integrateIT has in C2S, as well as various development contracts, we can offer technically interesting opportunities using almost any technology available. IntegrateIT is now focused on rounding out our capabilities, recognizing that we can be much better customer advocates if we can understand not only the process, but the technical solutions to their problems.  IntegrateIT is driving down the stack to make sure that processes and technology are joined together to provide a single point of responsibility toward delivery and achievement of customer goals.

David: I can absolutely say, without a shadow of a doubt, I understood about 43 percent of what you just said.  And I am good with that.  In all seriousness, I think this does show the evolution of our company, and perhaps most importantly, our desire to offer opportunity and possibilities to someone that wants to grab it.  You are the perfect test case for this.  I would love to revisit this conversation next year, to see where were where are at 12 months from now.  I enjoyed this. Until next time.

Doug: You are my hero. I am blessed to be surrounded by your greatness on a daily basis.

(David might have edited the previous comment from its original form due to space limitations).

Uniting Through Philanthropy

The past year has been tumultuous for our Nation.  The cohesive bond of our great country has been fractured in many ways, and emotions and relationships remain contentious.  Our Country was built on the principles of independence and opportunity.  We are truly blessed to live in this great Country, a perspective that is often lost in the negativity of the 24-hour news cycle and constant trolling in social media.  As the country begins to heal, I believe that everyone ultimately would benefit by setting aside differences and moving forward as a single United nation, embracing the freedoms and unalienable rights that are the foundation of this country.

An area of great pride for me is integrateIT’s focus on philanthropy.  No matter the differences that any of our teammates have, philanthropy is a core value that brings us all together. I am always proud to see our team come together to donate resources- be it time or money- to advocate for causes close to our hearts.  While each member of our team brings a unique perspective of advocacy with passion for a variety of charities, a common area of interest has always been the support of our military and their families.  On a personal front, I have great affinity and appreciation for our service members.  Many of my closest friends and loved ones have served our country; my father retired after 20 plus years as a Naval officer.  When I was younger, I spent several months being treated as an inpatient at Walter Reed medical center.  I saw firsthand how the military treats all members of its family- soldiers or their relatives- as one family.

A year ago I was introduced to the Dockery family, as their son played sports with my oldest son Jake.  The Dockery’s are a model family with outstanding core values.  I was attracted to their positive demeanor, core family values, and passion for philanthropy.  In conversation with Emma, I learned that her family founded the Yellow Ribbons United charitable organization, which supports military families who have been impacted by the loss of a family member who made the ultimate sacrifice protecting our freedoms.  I was immediately intrigued by the organization, and I began to research their efforts.  A staple event for Yellow Ribbons United is their annual Winter Wonderland event which honors our Tiny Heroes- the children of service members who died in combat.  It was an event that Geoff and I immediately wanted to be a part of.

It is impossible put yourselves in the shoes of a child who no longer has their mother or father by their side.  A child cannot comprehend the “why” of what happened to their parent; all they truly can wrap their hands around is the deep feeling of loss.  It is a feeling that never leaves them, and a gap that they endure on a daily basis.  The Winter Wonderland event, even for just one night, provides these children and their families the opportunity to escape into a world of fantasy and entertainment- to be shown the love and appreciation that we all have for them.

Words or pictures cannot capture just how amazing the Winter Wonderland event was. The children were treated to so many wonderful memories, from witnessing a magic show, to a variety of arts and crafts stations, to video games, ball pits, and candy stations. Each child received presents from major corporations such as Build a Bear and North Face. In a touching moment, the mothers and grandmothers of the children received a well-deserved present donated from Kendra Scott jewelers. Without sounding cliché, I can’t remember the last time I smiled so much.  It was incredible seeing so many disparate groups- congressmen, professional athletes, entrepreneurs, military leaders, and volunteers- banding together to support our military families.

I cannot express how proud I am that our integrateIT team banded together to participate in such an incredible experience.  I was touched by the unity and cohesion in the room.  I was proud to bring my son Jake to the event so that he could witness the community come together as one.  I cannot wait to support Yellow Ribbons United in their future endeavors.  I encourage you all to visit their website at www.yellowribbonsunited.org to learn more about their outstanding organization.  And most importantly, I hope that we all can find a cause, whatever that may be, to donate our resources to. We are all so blessed to live in the Country, to be part of this community.  Taking the time to reflect upon this and help others certainly puts things into perspective.

 

Celebrating 10 Years

In January, I celebrated my 10^-year work anniversary with integrateIT. Depending on how you look at things, 10 years is either a very short or very long amount of time. To me, the past 10 years have at times dragged on or passed by in a blink of an eye. Since 2006, I have gotten married, welcomed 3 amazing children, and built several lasting memories. I believe that I have matured and grown in so many ways, and at the same time my wife would tell you that at my worst I am still stuck in 1999. The evolution of David Baldini would make an amazing documentary, except for the fact that nobody would watch it.   That said, over the past ten years, I have partaken in a myriad of experiences ranging the gamut of emotions. Unfortunately for the rest of this post, I just exhausted all of the $100 words that I know. With that said, in reflection of my ten years with integrateIT, I bring you my top 10 lessons learned:

 

1. You’re on all the time. As a business owner, there truly are no days off. Evenings, weekends, holidays, and vacations are all part of the “normal” work week. It’s not a complaint, it’s just a fact. You learn quickly that every email you receive is the most important thing to someone: an employee has a question about insurance, a prime contractor has a question about an invoice, or a teammate needs an imminent response to a data call. Fortunately the advances in technology have been conducive to rapid responses from anywhere at any time. Unfortunately, the advances in technology have also made it difficult to say that you were unable to respond to an email.
2. Time management is critical. Since you are always on, you’d better make really good use of your time. In addition to my regular work week, I coach sports three nights a week, and games on the weekends. I have responsibilities as a husband, parent, and friend. There isn’t much time for screwing around, and there certainly is no time to “recover” from a long night or weekend. Additionally, there is always the unforeseen emergent situation to tend to. Poor time management leads me to producing low quality deliverables and leaves me open to making mistakes…and no one has time for that.
3. Find people you can trust at all levels. I am so lucky to have a business partner that I trust to share in the responsibility of growing and maintaining this business. I know that we can lean on one another, encourage one another, commiserate with one another, or kick each other in the ass if needed.  A business partnership truly is a professional marriage. You have to share a vision and a common goal.  You have to be equal partners.  I can tell you first hand how toxic it can be to have a business partner that doesn’t share the same workload, drive or core values.  It filters down to every level of your organization, and it ruins your day to day experience.  Fortunately, for the past seven years, I can honestly say that my “business marriage” has been a blessing.  On a related note, one of the most difficult things for my business partner and me to do is delegate responsibility. At the end of the day, as a business owner, it doesn’t matter if someone else screws up- it is your name on the marquee and no one else. That said, it is impossible to do everything yourself. There are too many meetings to attend, too many proposals to deliver, and too many contracts to manage. If you try to do everything, you will spread yourself thin, and you will ultimately burn out.   Geoff and I are fortunate to have identified teammates that share in our vision, and have been thirsty to take on responsibility in the realms of talent management, business development, marketing, and recruiting.  Without these teammates, we would be unable to grow or sustain our business.
4. Say Thank You. It’s nice to be important, but it’s important to be nice. Saying thank you to those around you isn’t difficult, but it is often forgotten. I have found that most people feel as if their contributions are not fully appreciated or properly acknowledged. Showing your appreciation for your employees, coworkers, and business partners goes a long way to building morale and strengthening bonds.
5. It’s a Marathon, not a Sprint. You hope so at least, because if it was a sprint, chances are you’d be out of business. Something that I learn time and time again, and sometimes the hard way, is that every decision you make today can come back to impact you tomorrow. Chances are the first time that you meet someone- whether it is a prospective teaming partner, employee, or customer- will definitely not be the last. Every impression you make can be lasting, and every interaction can be critical. Often the efforts you put in today may not come to fruition for years- if ever. It can be a long and humbling process, but you have to play the game if you want to have a chance to win. More times than I can count I have seen someone down the road that I interacted with earlier in my career. Memories tend to be long in business, and first impressions are often difficult to erase.
6. Sometimes you are the Dog, but mostly you are the Fire Hydrant. Vince McMahon (great American) once said, “In this business you need to learn to eat shit. You’ll never like the taste, but you’ll get used to it.” Whether you are a big company or a small business, an employer or an employee, you will often find yourself of the business end of a beat down, fairly or not. If you are a subcontractor, you will ALWAYS find yourself taking it on the chin. All you can do is all you can do, and continue to do things the right way. If you work hard, work smart, and treat people the right way, things have a way of working out in the end.
7. It’s Not that Bad. There are a lot of difficult situations you must address as a business owner. Difficulties with primes, customers, employees, and vendors can certainly fill many a work day. We have had contracts end unexpectedly, employees find themselves dealing with hardships, and massive expenses appear out of nowhere. And when you go through a few days, weeks, or even months where it feels like you are encountering one bad situation after another, you can tend to get very down on yourself. But you are alive; you are healthy; you are solvent. You have a wonderful family and great friends. You are healthy. There are a lot of people in this world that would gladly trade their situation for yours. It is important to keep that in perspective.
8. Celebrate Success. Too often, as mentioned above, we get bogged down by the negatives that we don’t take the proper time to reflect on the positive. For me, this is one of my greatest faults as a business owner. I allow myself to get beaten down by the day to say swings and I don’t take the time to acknowledge all of the positives that have occurred. integrateIT has been in business for 12 years. That is pretty damn good, considering most startups don’t make it past a year. Our company has been voted one of the best places to work in Washington DC for three years running. That means that we have built a company and an environment that people are proud to work for, which not many companies can say. Our company has won Prime contracts, has been awarded several subcontracts, and has diversified into new agencies. We have built a great team full of diverse and unique employees. We are making a difference at work and in the community. All of this should be celebrated.
9. Find an Outlet. Everyone needs a way to escape their daily stresses, and everyone needs a break. For me, it is very important to exercise. It allows me time to think, time to vent, and time to literally work out my emotions. It also breaks me away from my phone and computer long enough to remember that I have other things going on in life besides work.
10. Find a Jenny. All of the above would not have been possible without my wife Jenny. Dealing with me on a day to day basis is not easy. As we are managing our growing family, the consistent reply of “I need 5 minutes to send this extremely important email” or “I’m going to need the next three nights to knock out this proposal” tend to get repetitive and trite. That, coupled with my weekly (daily?) reply of “I’m sorry I’m in a bad mood, but there is a crisis right now”, you can imagine that dealing with me can be a bit trying. I can honestly say that without Jenny, there would be no integrateIT….at least not an integrateIT that involves me. I have a serious (pathetic) dream that one day, when I retire, there will be a celebration all about me. After several celebrities acknowledge my contributions to industry, and following a once in a lifetime acoustic collaboration of Jon Bon Jovi and Scott Stapp singing a duet in my honor, I will hit the stage to accept my well-deserved accolades. And after 10 minutes of amazing banter, I will acknowledge my wife as matriarch of my family, and my saving grace. And it will be selling her short.

A Changed Landscape for Small Businesses in Government Contracting

In case you haven’t heard, the Government is intent on lowering its contractor costs. In fairness, the defense budget, specifically within the intelligence community, was raised to an unsustainable level post 9/11. As time has passed, administrations have turned over, and sadly, memories have faded, the onus of spending on defense and national security has lessened. At first, the cuts were marginal, and frankly, warranted. Companies were getting “fat” on defense, and the market became over saturated. A market correction was needed.

For those unfamiliar with Government contracting, it is worth noting that billing rates are a bit different than in the commercial sector. All contractor rates to the Government are audited; each line item that comprises the billing rate is reviewed and scrutinized. Our company has been a part of proposals where pre-award I was asked to produce invoices and receipts to justify our rate structure. In short, there is no fluff; there are no hidden buckets in which to tuck away profit. For perspective, when I was a 22 year old mini-cyborg fresh out of school, I was billed out by a Fortune 500 company at $250 per hour. Clearly, the customer was paying quite the premium for the ability to say that they would know me 15 years later. Now? I bill for half of that. And I’m twice as awesome.

As budgets have been reduced, companies have been forced to adjust their balance sheets to match the state of the industry, and rightly so. Large companies began losing work to smaller, more agile firms with less overhead. Stockholders were not happy. To compete with small businesses, some large firms have split their Government services from other business units in order to allocate overhead expenses to the “proper” cost center…aka…their commercial sectors. This change put the large companies and small companies on an even playing field, one that, in my opinion, produces the Utopian environment….when all things are equal, talent and innovation is what wins work as opposed to name brand or frugality.

Unfortunately, over the past year, the landscape has continued to change, and not for the better. Funding to the defense and intelligence sectors has continued to decrease, to the point that in the opinion of some, national security could be compromised. Our customers realize this. A certain level of support is needed in order to keep this country safe. To put it bluntly, our customers need the same level of support….but at a lower cost.

Geoff and I built this company with a vision of providing opportunity and stability for all who trusted their careers with us. We have always said that employment at integrateIT is what you make of it. We wanted to develop a culture that provided employees with the ability to define their future. If you wanted to work 40 hours a week and stay in the same job for 20 years? You can do that. If you wanted to learn how to build a company, mentor resources, and participate in business development with the hope of one day starting your own business? We encouraged that. Now? It is tough to look someone in the eye and sell that vision, as the current state of the industry hinders the opportunity that we can provide. It kills us to have an all hands meeting with our staff, to look them in the eye, and tell them that if you are interested in moving to a new position, the reality of the world is that you may have to take a pay cut to do so.

We’ve been in this game long enough to know that there are ebbs and flows, and that the true mark of a successful company is how you come out at the other end of an obstacle. We can sit and sulk, or lean upon the core values that brought us to the dance. We will strive to maintain our status as an employer of choice by providing the best compensation and benefits package possible. We will continue to expand our business developments efforts to tap into new customer bases for diversification, with the hope that new customers will provide our staff with new opportunity to grow their skillset and career. We will innovate our recruiting efforts to entice new talent to join us in spite of the industry. We will keep on keepin’ on. It’s what we do.

Looking Back….and Ahead

When it comes to work, I have a general rule that I only allow myself one day to react to an outcome, whether it is good or bad. I believe that reflection is a key for personal and professional growth. After all, integrateIT’s trademarked portfolio management solution, iSPINE (cheap plug!) will tell you that documenting lessons learned is a key component to project closeout. However, if I allow myself to get too high or too low, I have come to realize that it stunts my productivity. Get excited about a new hire? Take the day and enjoy it, because just as quickly a position will be cut. Add a new teaming partner? Enjoy, because tomorrow a teammate may wish you your best in your future endeavors.

Just like in blackjack, the business cards have no memory. Whether you won or lost a hand, or several in a row (I’ve heard…), each day brings a new deck of cards. 2014 was a successful year for the Company. integrateIT met approximately 90 percent of our corporate goals. We added six new employees, we contributed time and financial resources to several outstanding charities, we added new teaming partners, and Geoff and I ended our ninth year in a row where we are still speaking to one another. The year was not without its challenges. Two of our contracts ended and were not renewed (thanks for the 3 days notice US Government! I kid. Kind of.), the affordable health care act proved to be anything but (for more information on this, read my self-help blog from October, available via the Google), training budgets and award fees were cannibalized, and Scott Stapp still hasn’t found the criminal who stole $30 million from his bank account.

As soon as the year ended, Geoff and I set forth to plan our way forward in 2015. Almost immediately, we found ourselves saying what we have said each year for the past 9 years- that 2015 will be our most challenging year yet. This time, however, I definitely believe it. Our two Prime contracts are up for re-compete this year. Both face uncertainty of renewal. If the contracts go away, approximately 1/4^th of the jobs in our company would be cut. That is an impact to our employees, their families, and our company. Not a day goes by that Geoff and I don’t take that very seriously. It literally keeps us up at night. But so much of the future of these contracts is out of our hands, as turnover in Government personnel, business reorganization, and federal funding will all play a part. What can we control? Simply our performance on site. Is it scary that we could receive a 100 percent award fee and still not receive an extension? Absolutely. But this is what we signed up for as business owners, and this is the hand we will play. We can only hope that we will flop an Ace and a King.

Apart from our Prime contracts, industry is facing many challenges. Award fee pools are being cut, contracts are being consolidated, escalation of rates has been eliminated, and training budgets have been decimated. For some reason, no one explained this to our vendors, as their prices continue to escalate. So what can we do? I suppose we could hold our cards, and hope the 2015 dealer busts. But the book will tell you, it’s better to play your hand and give yourself a shot, as opposed to hoping someone else wins or loses on your behalf. We will continue to build the infrastructure of our company. To me, that means participating on as many proposals as possible, no matter the win probability. It means getting creative with training. integrateIT will implement various Communities of Practice, where our staff will teach one another industry best practices. We will save money wherever possible, so that in the event a contract is lost, we can support our staff for as long as possible.

I am a big fan of cliches and quotes. I’m a bigger fan of plagiarizing them and claiming them as my own. My current favorite quote is courtesy of Henry Ford, who surprisingly wasn’t a professional wrestler or a lead singer of a rock band. “If you think you can do a thing or think you can’t do a thing, you’re right.” For 2015, I think we can do anything. And if we can’t? It isn’t because I didn’t believe we could.

Affordable Healthcare Act? For Whom?

There are certain inherent differentiators in working for a large company vice a small company. By working for a large company, an employee is in an environment where job security and corporate name recognition is at a premium. In an economy such as ours, that is a tough hurdle for a small business to climb. As such, small business must offer incentives to prospective employees that large companies just cannot afford.

For years, integrateIT’s most attractive feature to potential employees has been our comprehensive benefits package, most notably our ability to cover 100 percent of health insurance costs for our employees and their families. This benefit was appreciated by our staff, as it provided them a huge financial savings while still covering them with a premium health insurance plan.

And in honesty, it is something that Geoff and I were extremely proud of. It always made me smile when an employee would come back from maternity leave and tells us how amazing it was that they didn’t pay a dollar out of pocket to deliver their baby. It was just one less thing for them to worry about. And it was something that made them appreciative of their employer.

Over the last few years, it has proven extremely difficult for us to maintain this benefit. integrateIT’s healthcare costs have increased by an average of 25 percent a year over the last five years. Geoff and I have done whatever we could do to not pass these increases onto our employees. We have cut costs where possible. Geoff and I haven’t taken a raise in five years, for example. We have tried to raise profits to compensate for the increased costs, and thus invested in a full-time recruiter.  Each year we have continued to sneak by without passing some cost onto our employees. Until now.

The Affordable Healthcare Act has proven anything but, well, affordable.  According to our insurance provider, the current plan that we offer our employees is too good….so good that when new ACA requirements were added to it, it became too expensive for the carrier to continue to offer it. In its place, our insurance provider offered us an alternative plan, the “closest plan” to what we offer, which has new fees, higher co-pays, and….another 30 percent price increase.  In addition, because of changes within the ACA, certain employee’s rates have increased by as much as 120 percent. Now, lower coverage with a higher price? That to me doesn’t seem too affordable.

The point of the Affordable Healthcare Act was to allow every American the opportunity to purchase insurance at an affordable cost. The problem is, however, that not every American can even afford the cost of what these plans would entail. As such, the insurance companies passed the cost increases onto the middle and upper tier health plans. The thought was that by raising the costs of these plans, and passing the costs onto the people that could “afford” them, the insurance companies would recoup some of their losses. Problem is…the health care plans now became unaffordable for the middle class, and in some cases, it became more cost effective for the average American to pay the fine and not obtain health insurance. And when that person gets sick and has to go to the hospital? We are in the same mess that we are in now, only worse.

And how about for businesses? Well, business that don’t participate in the Affordable Healthcare Act and do not offer their employees insurance would have to pay a fine. That fine is to be a deterrent. But let me tell you, from purely a business perspective, it would make much more sense financially for us to pay the fine and not offer insurance. From speaking to my peers that own other companies, they are in the same boat.  So now it makes more sense for me to not offer insurance to my employees?  I’m guessing that is not the intent of the Affordable Healthcare Act either.

The purpose of this post is not to bring any political opinions to the table. Fact is, the current iteration of the ACA went through something like 50 iterations. Which means that Democrats and Republicans both had a say as to the final content of the bill. What I do know is the current bill is not working. Healthcare is still not affordable, as the burden of the cost just switched from one demographic to another. Businesses have great incentive financially to not offer employees insurance. And insurance companies? They are going to continue to play the shell game with costs to stay viable.

As for me? Well, I’m sad.

I’m sad I can no longer offer employees the same benefits that I have in the past. Although we will still be able to offer a generous stipend to employees- approximately 95 percent of our staff will still be fully covered by integrateIT- the plan just isn’t as good as it used to be. I’m sad that other people are in way worse shape than I am. I’m sad that the state of the industry is such that doctors are turning away patients. I’m sad that my wife and her nursing colleagues may not have the means to treat patients as effectively as the patients deserve.

What do I want? I want our leaders to fix it. All of them.

 

PS- If the intent of the Affordable Healthcare Act is to keep health care costs under control, I’m fairly certain we shouldn’t be so accommodating in allowing people who are at risk of passing on Ebola to enter the country.

Giving Back

Over the past eight years, I have probably interviewed over 200 prospective employees. While every conversation is different, there are always consistent “boiler plate” topics that are discussed- the history of the company, the vision for the future, potential job openings. The themes and messages behind these topics typically remain consistent; the history of the company can’t be re-written, the vision of the future remains consistent, and the open positions are pretty straight forward.

Where the conversation between me and a prospective employee turns unique is when we begin to discuss employee benefits. Why? Because different things are important to different people. Some people are driven by salary, others by work-life balance. The head of a household of five is very interested in our family healthcare plan, while a recent college graduate wants to hear about training and certification opportunities.

One benefit that intrigues all prospective employees is integrateIT’s commitment to charitable contributions and the community. Why is that? I’ve found it is the same reason I listed above- because different things are important to different people. If you view integrateIT’s website, you can see a sample of the diverse group of charities that our employees have supported over the years. A former soldier may be passionate about supporting our troops; a pet lover may be an advocate for supporting no-kill animal shelters. The list goes on and on.

integrateIT gives each employee a thousand dollars a year to contribute to a charity of their choice. I can proudly say that over the past three years alone, the company has contributed approximately $30,000 to various local and national charities. But writing a check, while invaluable, is easy.

Beginning in 2012, integrateIT entered a partnership with the Washington Literacy Center. integrateIT resources donate one thing that is more valuable than any financial contribution- their time. Over the past two years, we have conducted mock interviews with resources entering the job market. We have taught people how to use Microsoft products to write their first resumes. We have rid computers of viruses and cleared out operating systems to load software suites to teach people how to read. We have seen no greater satisfaction, both from our employees and those receiving our help, than the smiles on faces when someone prints their first resume, or reads for the first time.

It is this response that makes me want to do more. The Jason Beach Foundation is an organization that integrateIT has supported over the past few year, primarily through financial contributions. My goal is to help the Foundation further, and there is no greater contribution than time. At our last all hands meeting, I discussed this aspiration with our staff. Almost immediately, integrateIT resources started volunteering their time to build websites or help plan charitable events. The genuine enthusiasm of the staff made me proud, and I cannot wait to see our ideas turn into reality.

I am proud to see our company make a commitment to areas of our passion. I know that at the end of the day, this will be integrateIT’s lasting contribution. I encourage everyone to find their own passion to contribute to, be it with time, money, or other general support. The rewards are endless to all involved.

 

 

Put Your Phone Down

Over the last few years, I have learned that time management is of the utmost importance.  Being a father, a husband, and a business owner are all full time jobs.  When you add in my ridiculous social calendar (it’s tough being so cool and having so many friends), monthly WWE pay per view events, semi regular hilarious Facebook postings, and bi-weekly golf outings, there isn’t much time left for…..anything.  And oh yeah, Jen and I are welcoming our second child next week.

Father. Husband. Business Owner.  Three full time jobs, each listed in descending order of importance.  The issue is at times (and if you ask my wife, WAY too many times) I prioritize running the company at the expense of being present for family time.  The key word there is present- as in- not checking my email at Chuck-E-Cheese or while we are relaxing in front of a family movie. 

It is very difficult for me to detach from the company.  Every email to me demands immediate response and is THE most important email of all time.  I’ve found myself telling my wife more times than I can count that I will “come back” to the present just as soon as I finish another email.   If I don’t reply to an employee concern immediately I cannot shake the guilt.  What will they think if I don’t get back to them within 5 minutes?  Will they think I don’t care about them?  Will a potential teaming partner rescind an offer if I don’t get back to them ASAP? 

The answer is….it can wait. 

Unless one of my kids starts the next One Direction, chances are I’m going to be working for the next 30 years.  This means 30 more years of employee emails, customer complaints, and proposal data calls.  Unfortunately, Jake is only going to be 4 years old for another 6 months.  I have roughly 3 years left before he realizes I am not as awesome as I think I am. Our new son is going to have so many “firsts” over the next year…moments I don’t want to miss because I am preoccupied with another email.

I won’t change overnight, but I will try. It will make me a better Father, a better Husband…and ultimately a better Business Owner.

 

 

Furloughed….Looking Back

When things are going well for integrateIT, I have the opportunity to interview somewhere between three and five people a week.  When you take that number, and multiply it by the three years or so I have been conducting interviews….that’s a lot of interviews.  While each experience is different, the same questions pop up from the candidates.  Common points of discussion include the direction of the company, current status of existing contracts, and integrateIT’s total benefits package.  But over the last few months, everyone has asked me the same thing…what did your company do for its employees during the furlough?

First, it is important to look back at the landscape of the times….all of three months ago.  Over the past eight years, there have been several threats of work stoppages, each seemingly halted with a last minute deal.  It had gotten to the point of the boy who cried wolf, so no one really believed a furlough would come, and if it did, we’d all be out of work for what would amount to a snow day.  The first day off, I think about 90 percent of my company played golf.  Everyone was in a good mood, laughing and joking.  By the third day, people were starting to get jitters, and the laughter turned nervous.  By the fifth day? Well, people were starting to worry about how bills were going to be paid.

This was the first time an event on a national level personally impacted me.  By no means am I comparing the furlough to a catastrophe such as Hurricane Katrina where lives were lost, as obviously these events are on two different spectrums.  But to me, the furlough was huge.  I was in the one percent of people that was affected, while everyone else was able to carry on with their lives.  I was incredibly stressed out….stress that I have never felt before.  I had no way to decompress.  Each day I spent hours refreshing my web browser to see if there was any movement towards ending the shutdown.  As the shutdown entered into the second week, I became more depressed as movement seemingly was halted…and status updates were pushed further and further away from the front page of the news.  As stressed out as I was, I could only imagine how worried our employees were.  They had heard stories from their peers about salary freezes, about benefits no longer being paid.  As cliche as it sounds, and I’ve mentioned this before, Geoff and I recognize the leap people take to work for a small company.  We have promised our staff that we will do whatever we can to take care of them, and we mean it. As such, Geoff and I decided to pay our staff during the shutdown.  No matter what it took, we were going to figure out a way to make it work.  But as the shutdown entered the third week, we knew we couldn’t keep this up much longer, else there wouldn’t be a company for anyone to come back to.

Fortunately, it never came to that.  The shutdown ended, and everyone went back to work.  The whole thing seems like a distant memory.  Except it isn’t, not to me, and not to the people that experienced it.  Every day is a reminder to feel grateful to be able to make a living.  Every day is a reminder to work hard, or else someone could replace you. I don’t feel entitled.  I feel lucky.  And I hope everyone else feels the same way.   I hope the people that we interview that ask about how we handled the furlough feel the passion we have towards our company and the loyalty we have to our staff.  And….I hope we never have to deal with this again.